Frequently Asked Questions
- What is UptimeAuditor?
- Do I have to download and install client software on my web site to use your service?
- I can monitor my own servers locally. Why do I need UptimeAuditor?
- How much do the UptimeAuditor services cost?
- Is there an initial set up fee to open an account?
- Can I cancel my account?
- Is there a cancellation fee?
- How do I manage my account?
- I lost my account's password - what can I do?
- My URL being monitored is wrong, what can I do?
- Why does someone need this service?
- How do I change where emails are sent?
- I am a member, how do I sign in?
- Can I get SMS alerts to my mobile phone?
- Beyond the standard options, can you provide additional customization?
- Who do I contact if my question is not answered here?
- Is your site down message a real down?
UptimeAuditor provides website monitoring and reporting services. Our services are
designed to provide any webmaster or website owner with a fast, effective and automated
method for checking the availability of a website. UptimeAuditor instantly alerts
you in case of problem detection and provides you with web-based access to real-time
reports for performance and availability analysis.
To get started, register now - you are less than
5 minutes away from monitoring your first site! Back to top
No, there is no client software to install and no updates to your website required
to use our service. We monitor over the web, so UptimeAuditor does not require
any software at the client web site. All monitoring services work remotely
from our servers. You will be able to view account history details and have
results emailed to you. Back to top
Often, your servers appear to be working fine from your office. You can retrieve
web pages, ping the router, etc. UptimeAuditor does more than monitoring the up/down
status of your web site and web server. Individual servers (SMTP, DNS, HTTP, etc)
are checked with their respective protocols to ensure the server itself is responding
properly. Most important, UptimeAuditor tells you if your servers are available to
your customers and the world, because we perform monitoring over the internet from multiple different locations. Back to top
Please visit our pricing and subscription information
page. Back to top
No. There is no set up fee for opening a service account. Back to top
Yes. Please contact us and we will remove your account within 2 business days
after identity verification. Back to top
No. If you decide to cancel your service account, there is no cancellation fee. Back to top
Every service account comes with an online control panel, which
is protected with your own email address and password. From this control
panel you have total control over all settings, management tools, contacts and real
time report and graphics. Back to top
If you have lost your password go our password request
page. Back to top
If the URL being monitored is wrong, click on the edit icon after logging in.
You will be presented with a page to update the monitoring information. Back to top
If you have even one website that you want to remain up all the time, you need
to constantly check it, to know it is available. The problem is compounded the more sites you have. It is possible for a site
to be down for a long time, and the owner not be aware of it, this can cost not
only lost income, but website credibility as well. Back to top
After you sign in to your account, click on "My Account" at the top of your
screen. Change your notify email. Back to top
From our main page here, click on the "Sign In" at
the top of your screen. You can enter your e-mail
address and password in the boxes provided. Back to top
Yes, with any of our plans you can be notified by SMS - there is a charge of
$0.20 per SMS alert. Back to top
UptimeAuditor is dedicated to meeting our customer's changing needs, therefore we can customize
the our system to fit your requirements. Back to top
You can email our support team from our contact page for any questions not answered here or other technical issues. Back to top
Yes, we monitor from a global monitoring network. At a time, one of the locations will check your website or server. If it detects an error, another location will check again to confirm. All reported downtime are confirmed by at least 2 locations, this eliminates any false alarm.
As we grow, we will add more monitoring locations in different locations worldwide to increase our coverage. Back to top
|
